At Duzani Lingerie and Accessories, customer satisfaction is our priority.
- Change of Mind
Due to hygiene reasons, we cannot accept returns or exchanges on underwear, lingerie, or swimwear unless the item is faulty. - Faulty Products
If your product is faulty or damaged, please contact us within 14 days of receiving the item for a replacement, exchange, or refund. - Eligibility
Returned items must be unworn, unwashed, and in original packaging with tags attached. - How to Request a Return
Contact us at clodoaldoalbuquerque19@gmail.com with your order number and the reason for your return. We will provide instructions for the return process. - Refunds
Refunds will be processed to your original payment method within 5-10 business days upon receiving the returned item.